Augmenting the organizational memory

Findings from a field study of one such organizational memory system, the Answer Garden, are presented and a set of lessons for next-generation organizational memory systems are drawn.

Abstract

A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization's knowledge. However, relatively little is known about how computer systems might enhance organizational, group, or community memory.