Effect of Clinician Communication Skills Training on Patient Satisfaction
Annals of Internal MedicinePublished 7 December 1999
Jonathan B. Brown, Myde Boles, John P. Mullooly, Wendy Levinson
Citations301
SJR quartileQ1
SJR score3.38
SNIP3.27
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TL;DR
The continuing medical education program evaluated, titled Thriving in a Busy Practice: Physician-Patient Communication, was designed to incorporate educational elements that had effectively changed clinician performance in other CME programs and was popular among clinicians.
Abstract
"Thriving in a Busy Practice: Physician-Patient Communication," a typical continuing medical education program geared toward developing clinicians' communication skills, is not effective in improving general patient satisfaction. To improve global visit satisfaction, communication skills training programs may need to be longer and more intensive, teach a broader range of skills, and provide ongoing performance feedback.
Keywords
Health Professions
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