Measuring Consumers’ Engagement With Brand-Related Social-Media Content

Abstract

The purpose of the current study was to develop a scale to measure the consumers engagement with brand-related social-media content, based on three dimensions established in the framework of an earlier theoretical construct, Consumers Online Brand-Related Activities (Muntinga, Moorman, and Smit, 2011). Qualitative techniques were used to generate an initial pool of items that captured different levels of consumer engagement with consumption, contribution, and creation of brand-related socialmedia content. Quantitative data from a survey of 2,252 consumers across Poland then was collected in two phases to calibrate and validate the ensuing scale, measuring participants engagement, with nearly 300 brands spanning a range of industries. Results confirmed the structure and psychometric properties of the scale.