Controversies about computerization and the character of white collar worklife
The Information SocietyPublished 1 January 1993
Rob Kling, Charles E. M. Dunlop
Citations26
SJR quartileQ1
SJR score1.25
SNIP1.76
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The way that computerization changes white collar work is the subject of significant controversies in the research and professional communities, and debates about upskilling and deskilling, and the role of organizational infrastructure in making computerized systems more usable are examined.
Abstract
Abstract Abstract The way that computerization changes white collar work is the subject of significant controversies in the research and professional communities. This paper examines some of the key controversies about the way that computerization influences patterns of coordination control in workplaces, including monitoring. It examines debates about upskilling and deskilling, and the role of organizational infrastructure in making computerized systems more usable. It also examines the ways that computerization might foster new forms of work organization. Keywords: computerizationworklifeworkplace controlgendertelecommutingtechnological utopianism
Keywords
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