Expanding understanding of service exchange and value co-creation: a social construction approach
Journal of the Academy of Marketing SciencePublished 27 April 2010Open access
Bo Edvardsson, Bård Tronvoll, Thorsten Gruber
Citations1,403
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
This article was published in the Journal of the Academy of Marketing Science [Springer © Academy of Marketing Science] and the the definitive version is available at: http://dx.doi.org/10.1007/s11747-010-0200-y
Keywords
Business, Management and Accounting
The Constitution of Society. Outline of the Theory of Structuration
21,348 Citations1984Anthony Giddens
American Sociological ReviewThe Social Construction of Reality: A Treatise in the Sociology of Knowledge.
16,589 Citations1967George L. Simpson, Peter L. Berger +1 more
Journal of MarketingEvolving to a New Dominant Logic for Marketing
14,394 Citations2003Stephen L. Vargo, Robert F. Lusch
American Sociological ReviewSymbolic Interactionism: Perspective and Method.
10,046 Citations1971Rosabeth Moss Kanter, Herbert Blumer
Journal of the Academy of Marketing ScienceService-dominant logic: continuing the evolution
7,350 Citations2007Stephen L. Vargo, Robert F. Lusch
This article highlights and clarifies the salient issues associated with S-D logic and updates the original foundational premises (FPs) and adds an FP.
American PsychologistThe social constructionist movement in modern psychology.
3,977 Citations1985Kenneth J. Gergen
European Management JournalOn value and value co-creation: A service systems and service logic perspective
3,095 Citations2008Stephen L. Vargo, Paul P. Maglio +1 more
The social construction of reality a treatise in the sociology of knowledge
2,952 Citations1967Berger, Peter L. 1929-2017, Luckmann, Thomas
Realist social theory the morphogenetic approach
2,798 Citations1995Margaret S. Archer
An Invitation to Social Construction
2,673 Citations2015Kenneth J. Gergen
Choice Reviews OnlinePredictably irrational: the hidden forces that shape our decisions
2,546 Citations2008
Medical Entomology and ZoologyThe Service-dominant Logic of Marketing: Dialog, Debate, and Directions
1,680 Citations2006Robert F. Lusch, Stephen L. Vargo +2 more
Dietary intake of trans fatty acids is not especially linked to genetic damage, and the accumulating body of evidence to suggest that dietary intake ofTrans fatty acids has no effect on the number ofmicronuclei or the frequency of micronucleated cells in lymphocytes in culture.
Journal of RetailingCompeting through service: Insights from service-dominant logic
1,679 Citations2006Robert F. Lusch, Stephen L. Vargo +1 more
Journal of Consumer ResearchHow Consumers Consume: A Typology of Consumption Practices
1,627 Citations1995Douglas B. Holt
International AffairsIdeology and Utopia: an Introduction to the Sociology of Knowledge
1,305 Citations1937K. Mannheim
ComputerSteps toward a science of service systems
1,253 Citations2007Jim Spohrer, Paul P. Maglio +2 more
A science of service systems could provide theory and practice around service innovation in the service sector.
Organizational Behavior and Human PerformanceRole conflict and ambiguity as critical variables in a model of organizational behavior
1,093 Citations1972Robert J. House, John‐Ross Rizzo
Journal of Consumer ResearchValuing Things: The Public and Private Meanings of Possessions
1,023 Citations1994Marsha L. Richins
Industrial Marketing ManagementFrom goods to service(s): Divergences and convergences of logics
1,011 Citations2008Stephen L. Vargo, Robert F. Lusch
Journal of the Academy of Marketing ScienceThe evolving brand logic: a service-dominant logic perspective
874 Citations2009Michael A. Merz, Yi He +1 more
Administrative Science QuarterlyService Management: Strategy and Leadership in Service Businesses.
741 Citations1985Larry F. Moore, Richard A. Normann
Journal of Marketing ManagementQuo Vadis, marketing? Toward a relationship marketing paradigm
668 Citations1994Christian Grönroos
IBM Systems JournalToward a conceptual foundation for service science: Contributions from service-dominant logic
572 Citations2008Robert F. Lusch, Stephen L. Vargo +1 more
An emerging logic of value creation and exchange called service-dominant logic is suggested, which promotes the conceptualization of service as a process, rather than a unit of output, and a focus on dynamic resources.
Family ProcessConstructing Realities: An Art of Lenses
569 Citations1990Lynn Hoffman
This essay attempts to map the dimensions of my own move away from a cybernetic-biologic analogy for "family-systems" therapy, central to this shift has been social construction theory augmented by two other lenses: a second-order view, and a sensitivity to gender.
Journal of MarketingThe Role of the Institutional Environment in Marketing Channels
525 Citations2002Rajdeep Grewal, Ravi Dharwadkar
The Social Construction of the Person
519 Citations1985Kenneth J. Gergen, Keith E. Davis
Service-Dominant Logic: What It Is, What It Is Not, What It Might Be
517 Citations2014Stephen L. Vargo, Robert F. Lusch
Marketing TheoryOn the nature of markets and their practices
493 Citations2007Hans Kjellberg, Claes-Fredrik Helgesson
Swarthmore College Works (Swarthmore College Libraries)The study of man : an introduction
471 Citations1936Ralph Linton
A General Theory of Competition: Resources, Competences, Productivity, Economic Growth
447 Citations2000Shelby D. Hunt
Journal of Business and Industrial MarketingToward a transcending conceptualization of relationship: a service‐dominant logic perspective
431 Citations2009Stephen L. Vargo
Journal of the Academy of Marketing ScienceWhy “service”?
428 Citations2007Stephen L. Vargo, Robert F. Lusch
Journal of Consumer ResearchThe Role of Television in the Construction of Consumer Reality
403 Citations1997Thomas C. O’Guinn, L. J. Shrum
Marketing TheoryFurther evolving the new dominant logic of marketing: from services to the social construction of markets
321 Citations2006Lisa Peñaloza, Alladi Venkatesh
Journal of Consumer ResearchMarketing and Seduction: Building Exchange Relationships by Managing Social Consensus
236 Citations1995John Deighton, Kent Grayson
Journal of Service ResearchCustomer Integration—A Key to an Implementation Perspective of Service Provision
218 Citations2008Sabine Moeller
Cambridge Journal of EconomicsReproduction, production and the sexual division of labour
209 Citations1979Lourdes Benería
The argument is that male domination develops around the need to control reproduction in its different aspects; the concept of reproduction used here indicates a dynamic process of change linked with the perpetuation of social systems.
Evaluating Health Care Information Systems: Methods and Applications
181 Citations1993James G. Anderson, Carolyn E. Aydin +1 more
Theoretical Perspectives and Methodologies for the Evaluation of Health Care Information Systems and Methods for Assessing Social Impacts of Computers in Health Care Organizations are presented.
MIS QuarterlyUnderstanding GDSS in Symbolic Context: Shifting the Focus from Technology to Interaction1
180 Citations2000Abhijit Gopal, Pushkala Prasad
It is indicated that GDSS use may result in reactions from its users that are difficult to capture using conventional methodological assumptions, thereby helping explain why past results have not been consistent.
Journal of Business and Industrial MarketingThe normative imperatives of business and marketing strategy: grounding strategy in resource‐advantage theory
149 Citations2004Shelby D. Hunt, Caroline Derozier
Organizational DynamicsMarketing as Service-Exchange:
148 Citations2006Robert F. Lusch, Stephen L. Vargo +1 more
Marketing TheoryInnovation, symbolic interaction and customer valuing: thoughts stemming from a service-dominant logic of marketing
127 Citations2006Daniel J. Flint
Engendered Structures: Some Problems in the Analysis of Reproduction
119 Citations1981Olivia Harris, Kate Young
Marketing TheoryThe configuration of actors in market practice
119 Citations2008Per Andersson, Katarina Aspenberg +1 more
Scandinavian Journal of ManagementCritical theory and consumer marketing
102 Citations1994Mats Alvesson
Arts Marketing Insights: The Dynamics of Building and Retaining Performing Arts Audiences
98 Citations2006Joanne Scheff Bernstein
International Journal of Market ResearchFORUM - Word of Mouse - An Assessment of Electronic Word-of-Mouth Research
88 Citations2009Michael Breazeale
Annual Review of SociologyCultural and Social-Structural Explanations of Cross-National Psychological Differences
81 Citations1996Carmi Schooler
Journal of Marketing ManagementThe Social Construction of New Marketing Paradigms: The Influence of Personal Perspective
77 Citations2002Adrian Palmer, Sharon Ponsonby
Journal of Business and Industrial MarketingDo we really understand business marketing? Getting beyond the RM and BM matrimony
58 Citations2009Jaqueline Pels, Kristian Möller +1 more
Marketing and Social Construction: Exploring the Rhetorics of Managed Consumption
51 Citations2001Chris Hackley
Fertility and Household Labour in Tanzania
47 Citations1998Matthew Lockwood
Journal of Service ResearchRole Stress in After-Sales Service Management
27 Citations1999Martin Wetzels, Ko de Ruyter +1 more
American Journal of Family TherapySOCIAL CONSTRUCTION THEORY AND THE SATIR MODEL: TOWARD A SYNTHESIS
25 Citations1997Maria Cheung
Journal of Information TechnologyDecentralization of IS in developing countries: power to the people?
16 Citations1993Geoff Walsham
AfricaFertility and Household Labour in Tanzania: Demography, Economy, and Society in Rufiji District, c. 1870-1986
15 Citations2001Lisa Ann Richey, Matthew Lockwood