Transactive Memory Systems

Abstract

The literature on transactive memory (TM) continues to grow in several interrelated scholarly fields. Although this increased interest in TM systems has been beneficial, it has also led to a plurality and confusing interpretation of TM theory. To identify gaps and ambiguities in TM literature, this article provides a comprehensive overview of TM theory, distinguishes TM systems from related cognitive concepts, and reviews theory extensions and research in dyads, groups, and teams. Suggested areas for future research and theory extensions are face-to-face communication influencing TM systems, social interaction processes related to expert inferences, task context and levels of analysis, and extension of research to work teams.