ALIENATING AND LIBERATING EMOTIONS AT WORK
Journal of Contemporary EthnographyPublished 1 October 1993
Martin Tolich
Citations332
SJR quartileQ1
SJR score0.50
SNIP1.22
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
Hochschild's 1980s study of flight attendants found them estranged from their emotions. Using evidence drawn from interviews and observations of supermarket clerks' performance of customer service, this study replaces Hochschild's concept of emotional labor with new definitions of emotion as work-autonomous emotion management and regulated emotion management-making control rather than exchange value central to understanding emotion at work.
Keywords
Social SciencesHealth Professions
American Journal of SociologyCity Shoppers and Urban Identification: Observations on the Social Psychology of City Life
604 Citations1954Gregory P. Stone
The Canadian Journal of Economics and Political ScienceMen and Their Work. By Everett Cherrington Hughes. Glencoe, Ill.: The Free Press. 1958. Pp. 184. $4.00.
459 Citations1959Frank E. Jones
Social Psychology QuarterlyManaging Emotions in Medical School: Students' Contacts with the Living and the Dead
448 Citations1989Allen C. Smith, Sherryl Kleinman
By relying upon these strategies, students reproduce the perspective of modern Western medicine and the kind of doctor-patient relationship it implies, and draw on aspects of their training to manage their emotions.
American Journal of Islam and SocietyAnnual Meeting of The American Sociological Association
425 Citations1995Mazen Hashem
Academy of Management JournalWHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS.
341 Citations1989Anat Rafaeli
Journal of Contemporary EthnographyTHE HIGHS AND LOWS OF EMOTIONAL LABOR
198 Citations1989Barbara Stenross, Sherryl Kleinman
Symbolic InteractionTHE STAGING OF EMOTION: A DRAMATURGICAL ANALYSIS*
92 Citations1982Louis A. Zürcher
Teaching SociologyWorking: Sociological Perspectives
80 Citations1998Angela T. Haddad, Robert Rothman
This chapter discusses occupational and work subcultures, social organization, and rewards and risks at work in the context of a knowledge economy.
Personnel ReviewCorporate Strategy And Corporate Culture: The Management Of Change In The Uk Supermarket Industry
49 Citations1988Emmanuel Ogbonna, Barry Wilkinson