WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS.
Academy of Management JournalPublished 1 June 1989
Anat Rafaeli
Citations341
SJR quartileQ1
SJR score10.53
SNIP3.95
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Abstract
In a qualitative investigation of the role of supermarket cashiers, the influence of management, co-workers, and customers over cashiers was analyzed. Customers had immediate influence over cashier...
Keywords
Business, Management and Accounting
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