The decision processes of innovative communicators and other adopters

Abstract

Based on the nature of their involvement with the target product category three market segments of consumers of fashion innovations are identified. It is hypothesised that each segment of consumers should use a different decision process when adopting an innovation. The major findings of this study are that the more innovative consumers used a less extensive pattern of decision making activity than consumers who were either less involved with the product category or were concerned about how the purchase would effect their perceived social status. These findings suggest that involvement with the category is different to involvement in the decision making process, and that the latter is somewhat contingent on situational factors.