Varieties of user-centredness: an analysis of four systems development methods
Information Systems JournalPublished 31 May 2010
Juhani Iivari, Netta Iivari
Citations103
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SJR score3.60
SNIP3.12
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TL;DR
The analysis shows considerable variation in how these methods address the four dimensions of user‐centredness, including Goal Directed Interaction Design, Contextual Design, Scenario‐Based Design and Human‐Centred Systems Development Life Cycle.
Abstract
Based on an extensive literature analysis, this paper examines user-centredness in the context of systems development as a multidimensional concept composed of four aspects: user focus, work-centredness, user involvement and system personalization. Each dimension loads user-centredness with different meanings. The four dimensions can be used for evaluating systems development methods and approaches as to what extent and in what sense they adhere to the ideals of user-centredness. To illustrate this, the dimensions are applied to the analysis of four allegedly user-centred systems development methods: Goal Directed Interaction Design, Contextual Design, Scenario-Based Design and Human-Centred Systems Development Life Cycle. The analysis shows considerable variation in how these methods address the four dimensions of user-centredness.
Keywords
Social SciencesComputer Science
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