Nurse perceptions of the quality of patient care
Health Care Management ReviewPublished 1 October 2010
Sandra G. Leggat, Timothy Bartram, Gian Casimir, Pauline Stanton
Citations113
SJR quartileQ1
SJR score1.13
SNIP1.19
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TL;DR
Investigating the interactive effects of psychological empowerment and job satisfaction on the relationship between high-performance work systems (HPWS) and nurses' perceptions of the quality of patient care they provide concluded that hospital managers should focus on promoting HPWS and ensuring that nurse unit managers have the competencies to empower and to enhance the job satisfaction of their staff.
Abstract
Hospital managers should focus on promoting HPWS and ensuring that nurse unit managers have the competencies to empower and to enhance the job satisfaction of their staff.
Keywords
MedicineHealth Professions
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