Citizenship performance: Its nature, antecedents, and motives.

Abstract

This chapter introduces a topic of contextual or citizenship performance and reviews research on this element of performance. In particular, it (1) describes an initial model of citizenship performance and how this performance domain is different from task performance; (2) discusses the origins of the construct (i.e., precursors to the citizenship performance concept); (3) reviews 3 research areas that represent attempts to learn more about citizenship; and, finally, (4) presents some conclusions about how this construct is likely to be even more important for organizations in the early 21st century.