Physician Empathy and Listening: Associations with Patient Satisfaction and Autonomy
The Journal of the American Board of Family MedicinePublished 1 November 2011Open access
Kathryn I. Pollak, S. C. Alexander, James A. Tulsky, Pauline Lyna, Cynthia J. Coffman, Rowena J Dolor
Citations209
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SJR score1.02
SNIP0.87
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TL;DR
The results suggest that physician training in MI techniques could potentially improve patient perceptions and outcomes.
Abstract
When physicians used reflective statements, patients were more likely to perceive high autonomy support. When physicians were empathic, patients were more likely to report high satisfaction with the physician. These results suggest that physician training in MI techniques could potentially improve patient perceptions and outcomes.
Keywords
PsychologyMedicineHealth Professions
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