Environmental quality planning
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Abstract
After embarking on a policy of total quality management (TQM), the next target for corporations is the implementation of a natural environmental quality planning programme. Yet many corporations in the USA have not yet realised the potential of natural environmental quality planning and its impact on a company's product quality, competitive advantage and growth in market share. Unlike their US counterparts, Japanese companies have embraced this marketing theory and are gaining a competitive advantage over US firms. This article develops an environmentally friendly corporate model which justifies the shift to a holistic definition of quality—strategic total quality management (STQM).