Observing and probing
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TL;DR
Two user centred methods applied in concept design: observation and probes are discussed and compared and a framework of user experience qualities was generated from the point of view of concept design.
Abstract
In this paper, we discuss and compare two user centred methods applied in concept design: observation and probes. The comparison is based on findings from two case studies. In these studies, user data was first inquired and then interpreted by a multidisciplinary design team, in order to support early user centered concept creation phase. The gathered user data and the current understanding of user experience served as a base for this reflection. In order to compare the findings, a framework of user experience qualities was generated from the point of view of concept design.