Framing the user experience
Published 6 April 2008
Jan Hartmann, Antonella De Angeli, Alistair Sutcliffe
Citations84
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
Two experimental studies investigate how the presentation of information about a website influences the user experience and the relative importance of individual quality attributes for overall judgement.
Abstract
Understanding the complexities of users' judgements and user experience is a prerequisite for informing HCI design. Current user experience (UX) research emphasises that, beyond usability, non-instrumental aspects of system quality contribute to overall judgement and that the user experience is subjective and variable. Based on judgement and decision-making theory, we have previously demonstrated that judgement of websites can be influenced by contextual factors. This paper explores the strength of such contextual influence by investigating framing effects on user judgement of website quality. Two experimental studies investigate how the presentation of information about a website influences the user experience and the relative importance of individual quality attributes for overall judgement. Theoretical implications for the emerging field of UX research and practical implications for design are discussed.
Keywords
Computer ScienceDecision SciencesSocial Sciences
ScienceThe Framing of Decisions and the Psychology of Choice
17,311 Citations1981Amos Tversky, Daniel Kahneman
The psychological principles that govern the perception of decision problems and the evaluation of probabilities and outcomes produce predictable shifts of preference when the same problem is framed in different ways.
Cambridge University Press eBooksThe Adaptive Decision Maker
3,430 Citations1993John W. Payne, James R. Bettman +1 more
The adaptive decision maker: a look backward and a look forward Appendix Footnotes Bibliography.
Journal of the Operational Research SocietyThe Adaptive Decision Maker.
3,363 Citations1994Charles Leave, John W. Payne +2 more
Behaviour and Information TechnologyUser experience - a research agenda
2,899 Citations2006Marc Hassenzahl, Noam Tractinsky
The present introduction to the special issue on 'Empirical studies of the user experience' attempts to give a provisional answer to the question of what is meant by 'the user experience', and provides a cursory sketch of UX and how the authors think UX research will look like in the future.
Organizational Behavior and Human Decision ProcessesAll Frames Are Not Created Equal: A Typology and Critical Analysis of Framing Effects
2,514 Citations1998Irwin P. Levin, Sandra L. Schneider +1 more
A broader perspective, focused on the cognitive and motivational consequences of valence-based encoding, opens the door to a deeper understanding of the causes and consequences of framing effects.
Information & ManagementFactors influencing the usage of websites: the case of a generic portal in The Netherlands
1,399 Citations2003Hans van der Heijden
An extension of the Technology Acceptance Model (TAM) to explain the individual acceptance and usage of websites is empirically investigated and a new construct, "perceived visual attractiveness" of the website is introduced and demonstrates that it influences usefulness, enjoyment, and ease-of-use.
International Journal of Human-Computer StudiesAssessing dimensions of perceived visual aesthetics of web sites
1,312 Citations2003Talia Lavie, Noam Tractinsky
Using exploratory and confirmatory factor analyses, it is found that users' perceptions consist of two main dimensions, which are termed "classical aesthetics" and "expressive aesthetics", which are closely related to many of the design rules advocated by usability experts.
The Framing of Decisions and the Psychology of Choice
1,302 Citations1985Amos Tversky, Daniel Kahneman
Journal of Consumer ResearchHow Consumers are Affected by the Framing of Attribute Information Before and After Consuming the Product
1,186 Citations1988Irwin P. Levin, Gary J. Gaeth
Behaviour and Information TechnologyAttention web designers: You have 50 milliseconds to make a good first impression!
1,030 Citations2006Gitte Lindgaard, Gary Fernandes +2 more
It is found that visual appeal can be assessed within 50 ms, suggesting that web designers have about 50 ms to make a good first impression.
Human-computer interaction seriesThe Thing and I: Understanding the Relationship Between User and Product
1,023 Citations2003Marc Hassenzahl
Understanding experience in interactive systems
895 Citations2004Jodi Forlizzi, Katja Battarbee
This paper characterize current approaches to experience from a number of disciplines, and presents a framework for designing experience for interactive system, showing how the framework can be applied by members of a multidisciplinary team to understand and generate the kinds of interactions and experiences new product and system designs might offer.
Journal of Personality and Social PsychologyThe effect of message framing on breast self-examination attitudes, intentions, and behavior.
867 Citations1987Beth E. Meyerowitz, Shelly Chaiken
Only measures of perceived self-efficacy in performing BSE were differentially affected by the framing manipulation, with loss subjects reporting the greatest levels of self-confidence.
The MIT Press eBooksThoughtful Interaction Design
649 Citations2004Jonas Löwgren, Erik Stolterman
The authors' action-oriented and context-dependent design theory, drawing on design theorist Donald Schon's concept of the reflective practitioner, helps designers deal with complex design challenges created by new technology and new knowledge.
Designing Pleasurable Products
604 Citations2000Patrick W. Jordan
International Journal of Human-Computer InteractionThe Effect of Perceived Hedonic Quality on Product Appealingness
464 Citations2001Marc Hassenzahl
The results replicate and qualify the key findings of Hassenzahl, Platz, et al. (2000) and lend further support to the model's notion of hedonic quality and its importance for subjective judgments of product appealingness.
Visible LanguageThoughtful Interaction Design: A Design Perspective on Information Technology
278 Citations2007Sharon Poggenpohl
This book serves to provide a bridge from design to IT, and is important because designers increasingly work with information technologists and epistemologically their worlds are quite different.
Human-computer interaction seriesThe Thing and I: Understanding the Relationship Between User and Product
263 Citations2018Marc Hassenzahl
Interaction, usability and aesthetics
246 Citations2006Antonella De Angeli, Alistair Sutcliffe +1 more
The study revealed that perception of information quality is affected by the interaction style implemented in the interface, in a manner resembling the halo effect in person perception.
International Journal of Human-Computer StudiesDesigning emotionally evocative homepages: an empirical study of the quantitative relations between design factors and emotional dimensions
227 Citations2003Jinwoo Kim, Joo-Eun Lee +1 more
This research aims to identify quantitative relationships between key design factors and generic dimensions of secondary emotions so that homepages which target emotions more effectively are developed.
Bulletin of the Psychonomic SocietyAssociative effects of information framing
183 Citations1987Irwin P. Levin
Investigating attractiveness in web user interfaces
158 Citations2007Jan Hartmann, Alistair Sutcliffe +1 more
A theoretical framework for assessing the attractiveness of websites based on Adaptive Decision Making theory was developed into a questionnaire and used to evaluate three websites which shared the same brand and topic but differed in aesthetic design.
Toward the Study of Aesthetics in Information Technology
138 Citations2004Noam Tractinsky
It is argued that an increasingly important dimension of the human-computer interaction is missing from the MIS and the HCI research agenda and a general framework for the study of aesthetics in information technology is proposed.
Internet opt-in and opt-out
61 Citations2006Yee-Lin Lai, Kai-Lung Hui
It is illustrated how different permutation of frames and default preferences can affect the level of consumer participation and investigate the moderating role of privacy concern on these corollaries.
Organizational Behavior and Human Decision ProcessesDifferential versus Unit Weighting of Violations, Framing, and the Role of Probability in Image Theory's Compatibility Test
37 Citations1996Lee Roy Beach, Christopher P. Puto +3 more
Lecture notes in computer scienceAssessing Interaction Styles in Web User Interfaces
37 Citations2005Alistair Sutcliffe, Antonella De Angeli
An evaluation of two websites with the same content but different interface styles (traditional menu-based and interactive metaphors) is described, finding no difference in free memory recall between the sites.
Assessing the attractiveness of interactive systems
25 Citations2006Jan Hartmann
An empirical study with three live websites from Stanford University demonstrates a halo effect of aesthetics on perceptions of usability and content, however, the perception and impact of aesthetics are significantly affected by users' backgrounds and tasks.
CoDesignExpressions, emotions, and website design
13 Citations2007Malin Karlsson
Three main factors were identified that contributed to the perceived expression of the websites: graphic design; content; and perceived usability; and the reported emotional responses appeared related to the same aspects.