Understanding experience in interactive systems
Published 1 August 2004Open access
Jodi Forlizzi, Katja Battarbee
Citations895
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TL;DR
This paper characterize current approaches to experience from a number of disciplines, and presents a framework for designing experience for interactive system, showing how the framework can be applied by members of a multidisciplinary team to understand and generate the kinds of interactions and experiences new product and system designs might offer.
Abstract
Understanding experience is a critical issue for a variety of professions, especially design. To understand experience and the user experience that results from interacting with products, designers conduct situated research activities focused on the interactions between people and products, and the experience that results. This paper attempts to clarify experience in interactive systems. We characterize current approaches to experience from a number of disciplines, and present a framework for designing experience for interactive system. We show how the framework can be applied by members of a multidisciplinary team to understand and generate the kinds of interactions and experiences new product and system designs might offer.
Keywords
Computer Science
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