Towards an identification and classification of critical success factors in UK hotels Plc
International Journal of Hospitality ManagementPublished 1 June 1996
Bob Brotherton, Jane Shaw
Citations137
SJR quartileQ1
SJR score2.73
SNIP2.59
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
This paper reports the results of an exploratory survey into the nature, and relative priority, of Critical Success Factors (CSFs) in UK Hotels. This study is unique, both in terms of the investigation of the CSF concept/approach in UK hotels and the disaggregated application of this approach to individual departmental/functional aspects of hotel operations. This identification of CSFs, and associated Critical Performance Indicators (CPIs), by practising managers constitutes an interesting, contemporary, and informative picture of the key factors, and their relative priorities, facing academic researchers and unit level managers in the UK hotel industry. Finally, the paper concludes by presenting a 3 dimensional model which embraces the dimensions of Objectives, CSFs and CPIs and correlates these with a number of typological categories.
Keywords
Business, Management and Accounting
PubMedChief executives define their own data needs.
2,831 Citations1979Rockart Jf
The author argues that the CSF method, implemented through a series of two to three interview sessions, helps top management define its own current information needs and should be seriously considered by top management as an important tool in assessing data needs.
Exploring corporate strategy text and cases
1,282 Citations1993Gerry Johnson, Kevan Scholes +1 more
Long Range PlanningStrategic planning for information systems
1,206 Citations1990Antônio Carlos dos Santos
Strategic Planning for Information Systems describes tools, techniques and management frameworks to both align strategies for IS and IT with business strategy, as well as seek out new opportunities through innovative deployment of technology.
Long Range PlanningIdentifying and using critical success factors
600 Citations1984Joel K. Leidecker, Albert V. Bruno
RePEc: Research Papers in EconomicsA primer on critical success factors
586 Citations1981Christine V. Bullen, John F. Rockart
Strategic Management JournalKey success factors: Test of a general theory in the mature industrial‐product sector
141 Citations1989Jorge Alberto Sousa de Vasconcellos e Sa, Donald C. Hambrick
This study tests the suppositions that (1) industries differ in their key success factors, and (2) firms whose strengths match those factors will perform well, and that firm profitability depends on having strengths that match the industry'S particular key success Factors.
MIS QuarterlyPlanning, Critical Success Factors, and Management’s Information Requirements
137 Citations1980Malcolm C. Munro, Basil R. Wheeler
A field study is described in which the planning processes in a corporation were used as a mechanism for identifying goals, critical success factors and performance measures and standards, i.e., information requirements for managerial control.
Prentice Hall eBooksCompetitive positioning : the key to market success
120 Citations1993Graham Hooley, John Saunders
International Journal of Contemporary Hospitality ManagementThe balanced score‐card: short‐term guest or long‐term resident?
112 Citations1995Jackie Brander Brown, Brenda McDonnell
Long Range PlanningStrategic management and information systems: An integrated approach
100 Citations1994
The author covers both the strategic management of information systems and how to improve strategic management using information systems, including areas such as how to stucture and manage the IS resource, the risks to which coporate systems are exposed and the legislative framework.
Business HorizonsCritical success factors for directors in the eighties
76 Citations1982Charles Ferguson, Roger Dickinson
Medical Entomology and ZoologyThe essence of information systems
60 Citations1993Chris Edwards, John M. Ward +1 more
An environment for success delivering the goods marshalling the information systems social issues and identifying business advantages from information systems creating an environment for successful delivery of the goods are created.
Planning ReviewHow process benchmarking supports corporate strategy
40 Citations1993Gregory H. Watson
Long Range PlanningThe impact of key success factors on company performance
28 Citations1988Jorge Vasconcellos e Sá
OmegaDesign of a strategic planning management information system
25 Citations1976Kyung‐Il Ghymn
A systems design methodology which implements five basic criteria for the design of a strategic planning Management Information System (MIS) and a 'teaching' objective which is posited to be valid and feasible for such a system.
Companies and Markets: Understanding Business Strategy and the Market Environment
19 Citations1994Bryan Lowes, Christopher Pass +1 more
Medical Entomology and ZoologyStrategic Hospitality Management: Theory and Practice for the 1990s
17 Citations1991Richard Teare, Andrew Boer
Journal of the Operational Research SocietyPlanning for Effective Business Information Systems
8 Citations1989John Sharp
A case study on the development of corporate information architectures for the Trendy Products Group, a network of information technology trends and relevance, and the implications for end-user computing.