Understanding the Antecedents of Perceived Value of Registered Traveler Biometric Systems

This study develops and validates empirically a conceptual model, in which perceived value of registered traveler biometric systems (monetary and symbolic) is impacted by travelers' trust in the organizations deployingBiometric systems, their technology anxiety, and their need for interaction with service staff.

Abstract

An increased need for air travel security paralleled by recent advances in biometric authentication facilitated the deployment of biometric authentication systems in travel. Applications such as registered traveler biometric systems allow registered travelers to obtain certain benefits (i.e., time savings, convenience), while increasing air travel security. This study develops and validates empirically a conceptual model, in which perceived value of registered traveler biometric systems (monetary and symbolic) is impacted by travelers' trust in the organizations deploying biometric systems, their technology anxiety, and their need for interaction with service staff. This study concludes with several theoretical and practical implications.