User profiling and virtual agents: a case study on e-commerce services
Universal Access in the Information SocietyPublished 28 February 2008
Giovanni Semeraro, Verner Andersen, Hans Henrik Andersen, Marco de Gemmis, Pasquale Lops
Citations18
SJR quartileQ2
SJR score0.63
SNIP1.72
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
The main contribution of this work is the design of an application framework based on both conversational agents and user profiling technologies for the development of e-commerce services and some limitations of the user profiling techniques adopted in the framework are discussed and a more sophisticated content-based profiling technique is proposed.
Abstract
The main contribution of this work is the design of an application framework based on both conversational agents and user profiling technologies for the development of e-commerce services. User profiles are exploited by conversational agents to help customers in retrieving potentially interesting products from a catalogue. Three techniques were used for collecting data for a usability test: eye-movement tracking, questionnaire, and recording the user-system dialogue. The main outcomes of the experimental sessions are: (1) the dialogue capabilities of the agent facilitate the interaction between the user and the e-commerce site; and, (2) user profiles improve the retrieval capabilities of the agent. Finally, some limitations of the user profiling techniques adopted in the framework are discussed and a more sophisticated content-based profiling technique is proposed.
Keywords
Computer Science
Communications of the ACMELIZA—a computer program for the study of natural language communication between man and machine
4,035 Citations1966Joseph Weizenbaum
A discussion of some psychological issues relevant to the ELIZA approach as well as of future developments concludes the paper.
Communications of the ACMRecommender systems
3,685 Citations1997Paul Resnick, Hal R. Varian
This special section includes descriptions of five recommender systems, which provide recommendations as inputs, which the system then aggregates and directs to appropriate recipients, and which combine evaluations with content analysis.
Communications of the ACMELIZA — a computer program for the study of natural language communication between man and machine
2,764 Citations1983Joseph Weizenbaum
The MIT Press eBooksEmbodied Conversational Agents
1,788 Citations2000
This book describes research in all aspects of the design, implementation, and evaluation of embodied conversational agents as well as details of specific working systems.
Data Mining and Knowledge DiscoveryE-Commerce Recommendation Applications
1,518 Citations2001J. Ben Schafer, Joseph A. Konstan +1 more
An explanation of how recommender systems are related to some traditional database analysis techniques is presented, and a taxonomy ofRecommender systems is created, including the inputs required from the consumers, the additional knowledge required from a database, the ways the recommendations are presented to consumers,The technologies used to create the recommendations, and the level of personalization of the recommendations.
Choice Reviews OnlineThe Human-computer interaction handbook: fundamentals, evolving technologies, and emerging applications
1,359 Citations2013Juliele A. Jacko
This book discusses the evolution of Human-Computer Interaction in the age of Experience Ecosystems, as well as design principles for Usable Interfaces and Privacy, Security, and Trust.
Information Processing & ManagementReal life, real users, and real needs: a study and analysis of user queries on the web
1,318 Citations2000Bernard J. Jansen, Amanda Spink +1 more
A failure analysis was conducted, identifying trends among user mistakes, and a summary of findings and a discussion of the implications of these findings were concluded.
Machine LearningLearning and Revising User Profiles: The Identification of Interesting Web Sites
1,200 Citations1997Michael J. Pazzani, Daniel Billsus
The use of a naive Bayesian classifier is described, and it is demonstrated that it can incrementally learn profiles from user feedback on the interestingness of Web sites and may easily be extended to revise user provided profiles.
User Modeling and User-Adapted InteractionGeneric User Modeling Systems
596 Citations2001Alfred Kobsa
The paper reviews the development of generic user modeling systems over the past twenty years and discusses the architectures that have been explored so far, namely shell systems that form part of the application, central server systems that communicate with several applications, and possible future user modeling agents that physically follow the user.
User Modeling and User-Adapted InteractionMachine Learning for User Modeling
377 Citations2001Geoffrey I. Webb, Michael J. Pazzani +1 more
This paper examines a number of challenges for machine learning that have hindered its application in user modeling, including the need for large data sets; theneed for labeled data; concept drift; and computational complexity.
Expert Systems with ApplicationsCases, Scripts, and Information-Seeking Strategies: On the Design of Interactive Information Retrieval Systems
350 Citations1995Nicholas J. Belkin
This paper proposes a model of information retrieval system design based on the ideas of a multidimensional space of information-seeking strategies; dialogue structures for information seeking; cases of specific information- seeking dialogues; anti, scripts as distinguished prototypical cases; and demonstrates the use of the MERIT system, a prototype information retrieved system that incorporates these design principles.
Communications of the ACMIntroduction: personalized views of personalization
348 Citations2000Doug Riecken
Communications of the ACMEnterprise resource planning: ERP adoption by European midsize companies
321 Citations2000Yvonne van Everdingen, Jos van Hillegersberg +1 more
The purpose of this article is to understand developments in ERP adoption within the European mid-market, based on a large-scale European multicountry/multi-industry survey conducted in mid-1998.
ADAPTIVE INTERFACES AND AGENTS
297 Citations2007Anthony Jameson
IEEE Intelligent Systems and their ApplicationsText-learning and related intelligent agents: a survey
280 Citations1999Dunja Mladenić
Personal WebWatcher is described, a content-based intelligent agent that uses text-learning for user-customized Web browsing that focuses on three key criteria: what representation the particular application uses for documents, how it selects features, and what learning algorithm it uses.
An architecture for more realistic conversational systems
267 Citations2001James F. Allen, George Ferguson +1 more
An architecture for conversational systems that enables human-like performance along several important dimensions and supports a separation of responsibilities that enhances portability to new tasks and domains is described.
ComputerUsing data mining methods to build customer profiles
230 Citations2001Gediminas Adomavičius, Alexander Tuzhilin
1:1 Pro system which constructs personal profiles based on customers' transactional histories to discover a set of rules describing customers' behavior and supports human experts in validating the rules.
Journal of business & entrepreneurshipEnterprise One to One: Tools for Competing in the Interactive Age
163 Citations1997Bill Meade
Don Peppers & Martha Rogers, Ph.D. (1997) Enterprise One to One: Tools for Competing in the Interactive Age, NY: Currency/Doubleday, ISBN: 0-385-48205-1 when I taught marketing strategy last fall, this student was Steve Peppers, the brother of Don Pepper, the one-man phenom of a rain-maker pitch man who was quite at home on Madison Avenue.
Artificial IntelligenceArtificial Paranoia
150 Citations1971Kenneth Mark Colby, Sylvia Weber +1 more
A case ofarttficialparanoia has been synthesized in the form of a computer simulation model that embodies as part of its inner structure an explanatory account of complex I-O paranoid behavior.
Query length in interactive information retrieval
143 Citations2003Nicholas J. Belkin, Diane Kelly +7 more
Results show that the specific technique tested results in longer queries than a standard query elicitation technique, that this technique is indeed usable, that the technique results in increased user satisfaction with the search, and that query length is positively correlated with user satisfactionwith the search.
ComputerGanging up on information overload
100 Citations1998Al Borchers, Jon Herlocker +2 more
The collaborative filtering systems that are discussed here each offer a high degree of personalization, but each system takes a different approach to automation, attempting to find the best trade-off between the amount of work the users must put into the system and the perceived value and benefits they receive in return.
Internet World Guide to One-To-One Web Marketing
94 Citations1998Cliff Allen, Beth Yaeckel +1 more
Experts Allen, Kania, and Yaeckel provide valuable lessons, tips, and guidelines on how to make the best technology selections for your budget and goals, and plan a successful one-to-one Web marketing initiative.
Lecture notes in computer scienceTailoring Privacy to Users’ Needs 1
71 Citations2001Alfred Kobsa
A central conclusion of the paper is that a uniform solution for privacy demands does not exist since both user preferences and legal stipulations are too heterogeneous and privacy will have to be dynamically tailored to each individual user's needs.
Elsevier eBooksUsing Natural Language Interfaces
63 Citations1988William C. Ogden
This chapter provides an overview of natural language interfaces and the idea that a system using English words in an artificial format should be considered a natural language system has been rejected.
AI MagazineNatural Language Assistant: A Dialog System for Online Product Recommendation
39 Citations2002Joyce Chai, Veronika Horváth +5 more
The NATURAL language ASSISTANT (NLA), a web-based natural language dialog system to help users find relevant products on electronic-commerce sites, brings together technologies in natural language processing and human-computer interaction to create a faster and more intuitive way of interacting with web sites.
Natural Language Sales Assistant - A Web-Based Dialog System for Online Sales
26 Citations2001Joyce Chai, Malgorzata Budzikowska +4 more
This paper describes a web-based dialog system that helps users find relevant information about products and services in ecommerce sites that leverages technologies in natural language processing and human computer interaction to create a faster and more intuitive way of interacting with websites.
User Modeling and User-Adapted InteractionUser-Tailored Planning of Mixed Initiative Information-Seeking Dialogues
26 Citations1999Adelheit Stein, Jon Atle Gulla +1 more
The dialogue planning component of a concept- oriented, logic-based retrieval system (MIRACLE) is presented, where users are guided through the global stages of the retrieval interaction but may depart, at any time, from this guidance and change the direction of the dialogue.
Computers in IndustryEvaluation of a hypermedia maintenance support application
18 Citations2003Richard Crowder, Gary Wills +1 more
Standard evaluation techniques are drawn together into a methodology for evaluating an industrial strength hypermedia application and it is shown that the users were able to find the identical information in approximately one-third of the lime when using the hypermedia system, which equate to a significant cost savings during unscheduled maintenance periods.
Proceedings of the 26th annual international ACM SIGIR conference on Research and development in informaion retrieval - SIGIR '03Query length in interactive information retrieval
11 Citations2003N. J. Belkin, Diane Kelly +7 more
CINECA IRIS Institutional Research Information System (University of Bari Aldo Moro)User Profiling to Support Internet Customers: what do you want to buy today?
2 Citations2002Giovanni Semeraro, Marco de Gemmis +1 more