A Survey of the Impact of Disruptive Behaviors and Communication Defects on Patient Safety

The results from the survey show that disruptive behaviors lead to potentially preventable adverse events, errors, compromises in safety and quality, and patient mortality.

Abstract

Twelve recommendations--including recognition and awareness, policies and procedures, incident reporting, education and training, communication tools, discussion forums, and intervention strategies--address what hospitals and other organizations can do now to address disruptive behaviors.