Consumer trust in e-commerce in the United States, Singapore and China
OmegaPublished 8 April 2005Open access
Tian Seng Teo, James H. Liu
Citations560
SJR quartileQ4
SJR score0.11
SNIP0.06
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A tampon device including a medicinal liquid, such as a hemostatic agent solution, and useful for releasing the medicinal liquid into the vaginal cavity after insertion into the vagina.
Abstract
10.1016/j.omega.2005.02.001
Keywords
Social SciencesDecision SciencesBusiness, Management and Accounting
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