COORDINATION IN THE REMOTE DELIVERY OF SERVICES.

Results indicate that a common ground is a distinct coordination mechanism from ongoing communication and modularity, and that the common ground could be more effective than ongoing communications and modularness for a system dependent process.

Abstract

This article examines coordination in the remote delivery of services. An empirical investigation is presented on the coordination mechanisms employed in distributed work and the subsequent performance consequences as a function of the system being dependent of the offshored process. An overview of the theory, hypotheses, and methods of investigation are presented. Results indicate that a common ground is a distinct coordination mechanism from ongoing communication and modularity, and that the common ground could be more effective than ongoing communications and modularity for a system dependent process.