Computer reservation systems and public tourist offices
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TL;DR
The background to and the current status of computerized reservations services as provided by the airline CRS systems, vendor systems and destination databases are outlined and the main uses of these systems are examined to identify current trends.
Abstract
This article is based on a report commissioned by the World Tourism Organization (WTO) in 1992. The report's objectives are: to outline the background to and the current status of computerized reservations services as provided by the airline CRS systems, vendor (ie hotel group or tour operator) systems and destination databases; examine the main uses of these systems and identify current trends; and identify possible policy issues for public tourist offices from these developments.