Contextual design: an emergent view of system design
Published 1 January 1990
Dennis Wixon, Karen Holtzblatt, Stephen Knox
Citations165
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TL;DR
An introduction to contextual design as an emergent method for building effective systems by emphasizing: interview methods conducted in the context of the user's work, codesigning with the user, building an understanding of work in context, and summarizing conclusions through out the research.
Abstract
We offer an introduction to contextual design as an emergent method for building effective systems. Contextual design addresses a number of the inadequacies in previous methods by emphasizing: interview methods conducted in the context of the user's work, codesigning with the user, building an understanding of work in context, and summarizing conclusions through out the research. We contrast this design method to usability engineering and artifact examination.
Keywords
Computer Science
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