Effect of a triage-based e-mail system on clinic resource use and patient and physician satisfaction in primary care
Journal of General Internal MedicinePublished 1 September 2003Open access
Steven J. Katz, Cheryl A. Moyer, Douglas T. Cox, David Stern
Citations137
SJR quartileQ1
SJR score1.99
SNIP1.71
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TL;DR
E-mail generated through a triage-based system did not appear to substitute for phone communication or to reduce visit no-shows in a primary care setting and physicians’ attitudes toward general communication did not change.
Abstract
E-mail generated through a triage-based system did not appear to substitute for phone communication or to reduce visit no-shows in a primary care setting. Physicians' attitudes toward electronic communication were improved, but physicians' and patients' attitudes toward general communication did not change. Growth of e-mail communication in primary care settings may not improve the efficiency of clinical care.
Keywords
Health ProfessionsBusiness, Management and Accounting
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