Identifying Health Care Quality Attributes
Journal of Health and Human Services AdministrationPublished 1 December 2005
Roshnee. Ramsaran-Fowdar
Citations88
SJR quartileQ4
SJR score0.19
SNIP0.34
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TL;DR
Results from a study described in this paper verify SERVQUAL dimensions, but demonstrate additional dimensions that are specific to health care settings.
Abstract
Evaluating health care quality is important for consumers, health care providers, and society. Developing a measure of health care service quality is an important precursor to systems and organizations that value health care quality. SERVQUAL has been proposed as a broad-based measure of service quality that may be applicable to health care settings. Results from a study described in this paper verify SERVQUAL dimensions, but demonstrate additional dimensions that are specific to health care settings.
Keywords
Health ProfessionsBusiness, Management and Accounting
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