Managerial Capabilities, Organizational Culture and Organizational Performance: The resource-based perspective in Chinese lodging industry

Abstract

This paper aims to identify alter competitive advantage creation path in Chinese lodging industry where the two resource-based constructs, managerial capability and organizational culture have examined their effects on hotel’s financial performance and customer satisfaction. The paper based on the previous literature review of RBV. A census-based questionnaire was distributed to the member of Chinese hotel top management team in two North-East city in China. By using structural equation modeling as the main data analysis tool, the results found that both hotel’s managerial capabilities and organizational culture have no impact on its financial performance. Alternatively hotels’ managerial capabilities have significant impacts on customer satisfaction, Further discussion is included in the paper.