Designing, implementing and updating performance measurement systems
International Journal of Operations & Production ManagementPublished 1 July 2000
Mike Bourne, John Mills, Mark Wilcox, Andy Neely, Ken Platts
Citations1,139
SJR quartileQ1
SJR score2.88
SNIP2.22
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TL;DR
It is concluded that specific processes are required to continuously align the performance measurement system with strategy and when these processes are combined with a well defined model of strategic success, the measurement system can enhance the strategic management process by challenging the assumptions and the strategy itself.
Abstract
This paper addresses issues met when designing, implementing, using and continuously updating performance measurement systems in manufacturing companies. The paper develops, from theory, a framework for analysing the implementation of a performance measurement system and uses this framework to interpret three longitudinal case studies. The paper concludes that specific processes are required to continuously align the performance measurement system with strategy. When these processes are combined with a well defined model of strategic success, the measurement system can enhance the strategic management process by challenging the assumptions and the strategy itself.
Keywords
Business, Management and Accounting
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