Illusions of truth—Experimental insights into human and algorithmic detections of fake online reviews
Journal of Business ResearchPublished 14 December 2018
Daria Plotkina, Andréas Munzel, Jessie Pallud
Citations122
SJR quartileQ1
SJR score3.50
SNIP3.35
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TL;DR
Independent analysis of reviewing websites confirms the presence of dubious content and, therefore, the need to introduce more sophisticated filtering approaches.
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Computer ScienceSocial Sciences
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