To monitor or not to monitor: Effectiveness of a cyberloafing countermeasure
Information & ManagementPublished 12 August 2014
Jeremy Glassman, Marilyn Prosch, Benjamin B. M. Shao
Citations96
SJR quartileQ1
SJR score2.92
SNIP2.74
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TL;DR
It is found that in addition to the blocking module, confirmation and quota modules of an Internet filtering and monitoring system can prevent shirking and promote better compliance through employee empowerment and attention resource replenishment.
Abstract
The goal of this study is to explore and analyze the effectiveness of a possible countermeasure to the so-called "cyberloafing" problem involving a technical solution of Internet filtering and monitoring. Through a multi-theoretical lens, we utilize operant conditioning and individuals' psychological morals of procedural justice and social norms to study the effectiveness of this countermeasure in addressing the associated agency problem and in promoting compliance with an organization's Internet usage policies. We find that in addition to the blocking module, confirmation and quota modules of an Internet filtering and monitoring system can prevent shirking and promote better compliance through employee empowerment and attention resource replenishment.
Keywords
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