How consumers with disabilities perceive “welcome” in retail servicescapes: a critical incident study
Journal of Services MarketingPublished 29 May 2007
Stacey Menzel Baker, Jonna Holland, Carol Kaufman‐Scarborough
Citations133
SJR quartileQ1
SJR score1.36
SNIP1.15
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Abstract
Purpose – This paper aims to extend understanding of the cues that customers with disabilities use to judge inclusion/welcome (or not) in interactions in retail stores.
Keywords
Social SciencesBusiness, Management and Accounting
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