Principles of Regulating Interaction in Teams Practicing Face-To-Face Communication Versus Teams Practicing Computer-Mediated Communication

The results show that all communication modalities differ on the performative and on the referential level and no differences between the modalities were found regarding group work and satisfaction of the members.

Abstract

This study investigates how the regulation of interaction on the performative level (types and functions of interactions) and the referential level (relations of concepts) varies depending on the modality of communication: face-to-face, synchronous, and asynchronous text-based computer-mediated communication. In the experimental setting, six groups consisting of four experts cooperated per one of the three modalities in planning a marketing campaign for solar energy systems. The communication transcripts were analyzed on the performative level by SYMLOG. On the referential level, a network analysis was established to examine how relevant concepts were introduced in the discussion. The group output was measured with regard to group work, satisfaction, and performance. The results show that all communication modalities differ on the performative and on the referential level. No differences between the modalities were found regarding group work and satisfaction of the members. Group performance was judged better in face-to-face than in computer-mediated groups.