Trust, Dependency, and Control in the Contemporary Organization

Abstract

Trust is an essential element in productive and effective intraorganizational communication and interaction. The present study examined several consequences of trust in terms of influence strategies used and the frequency with which people interact with each other. The study also examined the extent to which the technology of work affects management's dependency on their employees. It was found that distrust of subordinates by managers (n = 275) was associated with the use of strong tactics of influence, little dependency on employees, and the use of personal-related characteristics to explain distrust. It was also found that distrust of managers by subordinates (n = 267) was associated with the use of strong methods of influence, less interaction, less attempts to influence, and the use of personal-related characteristics to explain lack of trust. These findings have clear implications for understanding the relation among worker trust, dependency, and social influence. The data suggest that both employees and employers could benefit from considering the importance of a trusting relationship in the workplace.