Customer satisfaction with e-services: The case of an online recruitment portal
Gabler Verlag eBooksPublished 1 January 2002
Veronica Liljander, Allard C.R. van Riel, Minna Pura
Citations61
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TL;DR
A state of the art review of academic literature on e-service quality and customer satisfaction with online services and a presentation of an empirical study performed with respect to an online job-search service, or so-called job board is presented.
Abstract
In this contribution we aim to present a state of the art review of academic literature on e-service quality and customer satisfaction with online services. We illustrate some of the research issues by means of a presentation of an empirical study, performed with respect to an online job-search service, or so-called job board. In addition we develop a number of suggestions for further research.
Keywords
Social SciencesDecision SciencesBusiness, Management and Accounting
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