Work Engagement as a Mediator of the Effects of Personality Traits on Job Outcomes: A Study of Frontline Employees

Abstract

A research model investigating work engagement as a mediator of the effects of job resourcefulness and customer orientation on job satisfaction, affective organizational commitment, and turnover intentions is developed and tested. Data were obtained from a sample of frontline bank employees with a time lag of 2 weeks in Northern Cyprus. The relationships were tested using LISREL 8.30 through structural equation modeling. The results provide empirical support for all hypotheses. The results suggest that work engagement functions as a full mediator of the impacts of job resourcefulness and customer orientation on job satisfaction, affective organizational commitment, and turnover intentions.