Evaluating Patients’ Experiences with Individual Physicians
Medical CarePublished 13 January 2006
Hector P. Rodríguez, Ted von Glahn, William H. Rogers, Hong Chang, Gary Fanjiang, Dana Gelb Safran
Citations113
SJR quartileQ1
SJR score1.57
SNIP1.38
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TL;DR
The equivalence of individual physician results in mail and web modes is noteworthy, as is evidence that IVR results are comparable after adjustment for mode, but the higher overall cost of web and IVR suggests that they do not solve cost concerns related to obtaining physician-specific information from patients.
Abstract
The equivalence of individual physician results in mail and web modes is noteworthy, as is evidence that IVR results are comparable after adjustment for mode. However, the higher overall cost of web and IVR, as the result of the need for mailings to support these modes, suggests that they do not presently solve cost concerns related to obtaining physician-specific information from patients.
Keywords
Social SciencesHealth Professions
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