Increasing Understanding of Patient Needs During and After Hospitalization
The Joint Commission Journal on Quality ImprovementPublished 1 February 2001
David H. Gustafson, Neeraj K. Arora, Eugene C. Nelson, Eric W. Boberg
Citations26
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TL;DR
A fresh examination of the content and importance assessment strategies, as proposed, is needed if satisfaction surveys are to result in real performance improvement.
Abstract
Needs that patients consider very important are usually ignored in typical patient surveys. Derived approaches typically used to assess importance of need from satisfaction data may provide misleading results. If satisfaction surveys are to result in real performance improvement, a fresh examination of the content and importance assessment strategies, as proposed, is needed.
Keywords
Health ProfessionsBusiness, Management and Accounting
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