Abstract

Data from 292 service workers in 21 privateclubs show that supportive peer and customerrelationships are predictive of higher levels ofemployee experienced empowerment. Both organizationaland employee customer relationships accounted forsignificant variation in the dimensions of empowerment:meaningfulness, influence, and self-efficacy. Peerhelping and supportive customer relationships were thetwo most influential predictors of all threeempowerment dimensions. Implications for future researchand for management practice are discussed.