The more the merrier? Number of reviews versus score on TripAdvisor and Booking.com
International Journal of Hospitality & Tourism AdministrationPublished 29 January 2018
Eva Martín-Fuentes, Carles Mateu, Cèsar Fernández
Citations49
SJR quartileQ2
SJR score0.82
SNIP1.26
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TL;DR
There is some lineal relationship between the amount of reviews and the score on TripAdvisor but not on Booking.com, and hotels from Middle East and Africa and Asia and Pacific have a stronger relationship between reviews and score than those from Europe and America.
Abstract
The aim of this research is to confirm whether there is a relationship between the number of reviews and the hotel’s score on Booking.com and TripAdvisor and whether the relationship is different depending on the geographical area. Moreover, the study endeavors to confirm whether the number of reviews influences the score on each website.\n\n\t\t\t\t With the analysis of about 13,899 hotels in 146 cities, our findings suggest that there is some lineal relationship between the amount of reviews and the score on TripAdvisor but not on Booking.com. Moreover, by regions on TripAdvisor hotels from Middle East and Africa and Asia and Pacific have a stronger relationship between reviews and score than those from Europe and America.
Keywords
Social SciencesDecision SciencesBusiness, Management and Accounting
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