User misconceptions of information retrieval systems
International Journal of Man-Machine StudiesPublished 1 June 1990
Hsinchun Chen, Vasant Dhar
Citations47
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
A taxonomy is developed that characterizes a range of misconceptions users have when performing subject-based search in an online catalog system andotheses about the causes of the misconceptions are suggested.
Abstract
We report results of an investigation where thirty subjects were observed performing subject-based search in an online catalog system. The observations have revealed a range of misconceptions users have when performing subject-based search. We have developed a taxonomy that characterizes these misconceptions and a knowledge representation which explains these misconceptions. Directions for improving search performance are also suggested.
Keywords
Computer Science
Communications of the ACMThe vocabulary problem in human-system communication
1,497 Citations1987George W. Furnas, Thomas K. Landauer +2 more
It is shown how this fundamental property of language limits the success of various design methodologies for vocabulary-driven interaction, and an optimal strategy, unlimited aliasing, is derived and shown to be capable of several-fold improvements.
European Journal of Operational ResearchIntelligent tutoring systems
1,073 Citations1983Marinus J. Bouwman
Journal of DocumentationASK FOR INFORMATION RETRIEVAL: PART I. BACKGROUND AND THEORY
947 Citations1982Nicholas J. Belkin, Robert N Oddy +1 more
The results of the design study indicate that at least some of the premises of the project are reasonable, and that an ASK‐based information retrieval system is at least feasible.
Cognitive ScienceUser Modeling via Stereotypes*
930 Citations1979Elaine Rich
The problems that must be considered if computers are going to treat their users as individuals with distinct personalities, goals, and so forth are addressed, and stereotypes are proposed as a useful mechanism for building models of individual users on the basis of a small amount of information about them.
College & Research LibrariesQuestion-Negotiation and Information Seeking in Libraries
728 Citations2015Robert S. Taylor
In his pre-search interview with an information-seeker the reference librarian attempts to help him arrive at an understanding of his “compromised” need by determining the subject of his interest and the relationship of the inquiry to file organization.
College & Research LibrariesQuestion-Negotiation and Information Seeking in Libraries
705 Citations1968Robert S. Taylor
ACM Transactions on Database SystemsDeveloping a natural language interface to complex data
530 Citations1978Gary G. Hendrix, Earl D. Sacerdoti +2 more
The overall system architecture is presented, showing how a user is buffered from the actual database management systems (DBMSs) by three layers of insulating components.
International Journal of Human-Computer StudiesUsers are individuals: individualizing user models
452 Citations1999Elaine Rich
Journal of the American Society for Information ScienceInformation search tactics
429 Citations1979Marcia J. Bates
The concept of the search tactic, or move made to further a search, is introduced and twenty-nine tactics are named, defined, and discussed in four categories: monitoring, file structure, search formulation, and term.
International Journal of Man-Machine StudiesUsers are individuals: individualizing user models
331 Citations1983Elaine Rich
This article presents some situations in which individual user models are important and some techniques that make the construction and use of such models possible and the performance of one system that uses some of these techniques is discussed.
Journal of the American Society for Information ScienceSubject access in online catalogs: A design model
272 Citations1986Marcia J. Bates
The proposed model is “wrapped around” existing Library of Congress subject-heading indexing in such a way as to enhance access greatly without requiring reindexing, and is argued that both for cost reasons and in principle this is a superior approach to other design philosophies.
Communications of the ACMBuilding a user-derived interface
178 Citations1984Michael Good, John Whiteside +2 more
Through careful observation and analysis of user behavior, a mail interface unusable byNovices evolved into one that let novices do useful work within minutes.
International Journal of Man-Machine StudiesWhat makes RABBIT run?
161 Citations1984Michael D. Williams
Some recent work is described on understanding where the apparent power of the interface comes from, specifically with a novel database retrieval interface called RABBIT.
ComputerBuilding a Computer Tutor: Design Issues
124 Citations1984Woolf, McDonald
This work intends to develop and INTEGRATE KNOWLEDGE Acquis- ITion toOLs to FACILITATE ASSIMILATION of teaching and learning, and integrate knowledge into inTELLIGENT TUTORS.
International Journal of Man-Machine StudiesA review and synthesis of recent research in intelligent computer-assisted instruction
110 Citations1986Chris Dede
The computational and economic enabling of ICAI is proceeding more rapidly than are its empirical and cognitive foundations, but significant overall progress is being made; increasing availability, decreasing cost and growing commercial interest in AI-based educational devices are enhancing the development of I CAI systems.
National Conference on Artificial IntelligenceRABBIT: an intelligent database assistant
103 Citations1982Frederich N. Tou, Michael D. Williams +3 more
RABBIT particularily facilitates users who approach a database with only a vague idea of what it is that they want and who thus, need to be guided in the (re)formulation of their queries.
Preparing for the use of classification in online cataloging systems and in online catalogs
75 Citations1985Pauline A. Cochrane, Karen Markey
Si l'informatique a ete largement utilisee pour ameliorer la conception and l'utilisation des fichiers auteurs ou matieres, tres peu de recherches ont porte sur l'automatisation des plans de classement en vue d'aider les utilisateurs a retrouver les documents sur les rayons et d'ameliorer l'acces online.
Automatic indexing :
71 Citations1970Mary Stevens
It is concluded that indexes based on words extracted from text are practical for many purposes today, particularly in view of evidence of human inter-indexer inconsistency.
CITE NLM: natural-language searching in an online catalog
60 Citations1988Tamas E. Doszkocs
L'acces public au catalogue online de la National Library of Medicine par l'intermediaire du prototype CITE (Computerized information transfer in english) offre des possibilites uniques de recherche telles que: entree des questions en langage naturel, affichage automatique des vedettes matieres medicales, strategie de recerche tres rigoureuse, sortie classee des documents.
Information Processing & ManagementPrinciples, procedures and rules in an expert system for information retrieval
59 Citations1985Peretz Shoval
This article presents the principle, procedures and rules which are utilized in the expert system, which assists users in selecting the right vocabulary terms for a database search.
Information Storage and RetrievalInformation-seeking behavior of catalog users
52 Citations1970Renata Tagliacozzo, M. Kochen
The study investigated trends in search strategies as well as degree of perseverance of catalog searchers, and implications for the design of modern information retrieval systems were pointed out.
Information Processing & ManagementSystem meets user: Problems in matching subject search terms
40 Citations1977Marcia J. Bates
It was found to be very difficult to develop a good strategy for searching a catalog using LC subject headings, and the overriding conclusion was that the LC subject cataloging approach is badly in need of rationalization.
Statistical semantics
38 Citations1982George W. Furnas, Louis M. Gomez +2 more
The goal is to uncover some psychological principles that will help to understand naming and describing behavior and thus improve the communication between designers and users.
Information Processing & ManagementBrowse and navigate: An advance in database access methods
32 Citations1985Peter L. Noerr, Kathleen T. Bivins Noerr
The database design developed by the authors' company for its new range of database systems is discussed as an example of a design of database which allows a wider range of capabilities than does the conventional IR database.
Information Processing & ManagementLevels of question formulation in negotiation of information need during the online presearch interview: A proposed model
24 Citations1981Karen Markey
It is proposed that Taylor's four levels of question formulation may be inadequate for describing question negotiation in the online presearch interview.
UA Campus Repository (The University of Arizona)Reducing Indeterminism in Consultation: A Cognitive Model of User/Librarian Interactions
22 Citations1987Hsinchun Chen, Vasant Dhar
College & Research LibrariesRobot at the Reference Desk?
11 Citations1986Karen F. Smith
De nombreux problemes restent a resoudre pour un systeme performant aux utilisateurs d'effectuer un petit travail de recherche de references en l'absence du bibliothecaire.
Retrieval systems for the information seeker: can the role of the intermediary be automated?
10 Citations1988Christine L. Borgman, Nicholas J. Belkin +3 more
The discussion will revolve around one central question: Is the inability to get end-users to search primarily a problem of understanding people and their communication, or is it primarily a issue of understanding scientific information and technical vocabulary?
ON-LINE SUBJECT ACCESS: THE HUMAN SIDE OF THE PROBLEM
2 Citations2016Neal K. Kaske, Nancy P. Sanders
A pilot survey of LCS users and card catalog users indicates that the only statis tically significant difference between the users of LCS and the Users of the card catalog is that a higher percentage of men than women are LCS users.