A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Journal of Marketing ResearchPublished 1 November 1980
Richard L. Oliver
Citations7,424
SJR quartileQ1
SJR score6.96
SNIP2.42
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
A model is proposed which expresses consumer satisfaction as a function of expectation and expectancy disconfirmation. Satisfaction, in turn, is believed to influence attitude change and purchase intention. Results from a two-stage field study support the scheme for consumers and nonconsumers of a flu inoculation.
Keywords
Decision SciencesBusiness, Management and Accounting
Organizational Behavior and Human PerformanceWhat is job satisfaction?
2,659 Citations1969Edwin A. Locke
The Annals of Mathematical StatisticsThe Method of Path Coefficients
2,297 Citations1934Sewall Wright
Internet Archive (Internet Archive)Theories of cognitive consistency : a sourcebook
1,988 Citations1969Robert P. Abelson
Causal Inferences in Nonexperimental Research
1,280 Citations1964H. M. Blalock
Journal of Marketing ResearchAn Experimental Study of Customer Effort, Expectation, and Satisfaction
1,016 Citations1965Richard N. Cardozo
Journal of Marketing ResearchConsumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance
969 Citations1973Rolph E. Anderson
Journal of Social IssuesConsumer Satisfaction, Dissatisfaction, and Complaining Behavior
377 Citations1991H. Keith Hunt
Journal of Consumer ResearchIntrapersonal Affective Influences on Consumer Satisfaction with Products
372 Citations1980Robert A. Westbrook
Journal of Marketing ResearchConsumer Expectations, Product Performance, and Perceived Product Quality
254 Citations1972Richard W. Olshavsky, John A. Miller
ETS Research Bulletin SeriesLISREL A GENERAL COMPUTER PROGRAM FOR ESTIMATING A LINEAR STRUCTURAL EQUATION SYSTEM INVOLVING MULTIPLE INDICATORS OF UNMEASURED VARIABLES
221 Citations1972Karl G. Jöreskog, Marielle van Thiilo
A general computer program for estimating the 'unknown coefficients in a set of linear structural equations' is described, a generalization of the model considered by Joreskog (1973).
Journal of Marriage and the FamilyHousing Norms, Housing Satisfaction and the Propensity to Move
166 Citations1976Earl W. Morris, Sue R. Crull +1 more
American Journal of Public Health and the Nations HealthSocial Science in Medicine
139 Citations1955Elizabeth P. Rice
Journal of Marketing ResearchThe Dissonance Model in Post-Decision Product Evaluation
135 Citations1970Joel B. Cohen, Marvin E. Goldberg
Organizational Behavior and Human PerformanceSatisfaction with performance as a function of the initial level of expected performance and the deviation from expectations
113 Citations1971Daniel R. Ilgen
Journal of Consumer AffairsA Taxonomy of Consumer Satisfaction/Dissatisfaction Measures
110 Citations1977Alan R. Andreasen
Journal of Consumer ResearchA Path Analysis of Preventive Health Care Decision Models
104 Citations1979Richard L. Oliver, Philip K. Berger
The results suggest that models incorporating evaluative components, normative influences, emotional factors, and intervening summary concepts may yield a greater understanding of health care decisions.
Journal of Personality and Social PsychologyExpectancy, feedback, and disconfirmation as independent factors in outcome satisfaction.
90 Citations1974Donald F. Weaver, Philip Brickman
Personnel PsychologyRelation of Workers Expectation to Satisfaction with Supervisor<sup>1</sup>
35 Citations1957Uriel G. Foa