Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident
Tourism ManagementPublished 1 December 2015Open access
Jan Breitsohl, Brian Garrod
Citations203
SJR quartileQ1
SJR score4.15
SNIP3.74
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Abstract
Examines tourists' reactions to an unethical destination incident.Applies cognitive appraisal theory to a novel tourism context.Highlights opposing effects of negative WOM and avoidance on destination loyalty.Provides support for a cognition-emotion-coping sequence.Offers management strategies to address unethical incidents.
Keywords
Social SciencesBusiness, Management and Accounting
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