Contemporary performance measurement systems: A review of their consequences and
\na framework for research

Abstract

The main purpose of this paper is to develop a conceptual framework for
\nunderstanding the literature on the consequences of contemporary performance
\nmeasurement (CPM) systems and the theories that explain these consequences. The
\nframework is based on an in-depth review of 76 empirical studies published in
\nhigh-quality academic journals in the areas of accounting, operations, and
\nstrategy. The framework classifies the consequences of CPM into three
\ncategories: people's behaviour, organizational capabilities, and performance
\nconsequences. This paper discusses our current knowledge on the impact of CPM,
\nhighlighting inconsistencies and gaps as well as providing direction for future
\nresearch.