Patient satisfaction of female and male users of veterans health administration services
Journal of General Internal MedicinePublished 1 March 2006
Steven M. Wright, Tom Craig, Stacey L. Campbell, Jim Schaefer, Charles G. Humble
Citations135
SJR quartileQ1
SJR score1.99
SNIP1.71
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TL;DR
After adjustment for patient attributes, female VHA outpatients report similar OQ with VHA services as male patients, and the fact that some inpatient dimensions of satisfaction continued to show effects favoring males even after adjustment suggests areas for continued focus in improving health care quality.
Abstract
After adjustment for patient attributes, female VHA outpatients report similar OQ with VHA services as male patients. The fact that some inpatient dimensions of satisfaction continued to show effects favoring males even after adjustment suggests areas for continued focus in improving health care quality. Covariate adjustment is essential for evaluating satisfaction with health care services. Breaking down overall satisfaction into independent aspects of services is useful. The SHEP survey has provided a useful tool for evaluating and improving satisfaction among its VHA veteran users.
Keywords
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