Four Axiomatic Requirements for Service Systems Research
Translational systems sciencesPublished 20 September 2014
David Reynolds, Irene C. L. Ng
Citations6
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TL;DR
This chapter starts with an overview of the role of service-dominant logic and systems thinking in service science, lending support to the assertion that service systems should be the ‘basic abstraction’ of service science research.
Abstract
Service science research is a rapidly growing interdisciplinary, cross-functional discipline. As such, it is necessary for formal structures to be created to focus researchers' efforts towards a common end. This chapter starts with an overview of the role of service-dominant logic and systems thinking in service science, lending support to the assertion that service systems should be the 'basic abstraction' of service science research. The chapter then proceeds to argue for four axioms which are necessary to progress knowledge in the domain of service systems.
Keywords
Social SciencesBusiness, Management and Accounting
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