Strategies for eCommerce Success
IGI Global eBooksPublished 1 January 2002
Fazlollahi, Bijan 1939-
Citations25
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TL;DR
A study of key components and concepts of e-commerce, evaluates the critical success factors for global e-mail messaging systems within organizations, and the practical issues involved with e- commerce in various applications is presented.
Abstract
This title presents a study of key components and concepts of eCommerce, evaluating the critical success factors for global eCommerce, the economics of eCommerce and the practical issues involved with eCommerce in various applications
Keywords
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