The Impact of User Satisfaction on Computer-Mediated Communication Acceptance
Information Resources Management JournalPublished 1 January 1996
Abdulla H. Abdul-Gader
Citations22
SJR quartileQ2
SJR score0.26
SNIP0.40
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
A causal path model that examines the impact of CMCS user satisfaction on CMCS acceptance indicated that satisfaction, among other determinants of CM CS acceptance, accounted for the highest variation inCMCS acceptance.
Abstract
An increasing number of business organizations rely on Computer-Mediated Communication Systems (CMCS) to enhance management communication. After identifying the underlying factor structure of CMCS user satisfaction, this study tests a causal path model that examines the impact of CMCS user satisfaction on CMCS acceptance. A structural equation modeling approach (LISREL) was used to analyze data from 136 CMCS users who have been using CMCS for an extended period of time. Research measurements exhibit satisfactory levels of reliability, convergence, and discriminant validity. The results indicated that satisfaction, among other determinants of CMCS acceptance, accounted for the highest variation in CMCS acceptance. Several research and organizational implications are discussed.Request access from your librarian to read this article's full text.
Keywords
Social SciencesDecision SciencesBusiness, Management and Accounting
Using multivariate statistics
77,462 Citations1983Barbara G. Tabachnick, Linda S. Fidell
In this Section: 1. Multivariate Statistics: Why? and 2. A Guide to Statistical Techniques: Using the Book Research Questions and Associated Techniques.
Psychological BulletinStructural equation modeling in practice: A review and recommended two-step approach.
39,761 Citations1988James C. Anderson, David W. Gerbing
Management ScienceUser Acceptance of Computer Technology: A Comparison of Two Theoretical Models
25,420 Citations1989Fred D. Davis, Richard P. Bagozzi +1 more
The ability to predict peoples' computer acceptance from a measure of their intentions, and the ability to explain their intentions in terms of their attitudes, subjective norms, perceived usefulness, perceived ease of use, and related variables are addressed.
Contemporary Sociology A Journal of ReviewsStructural Equations with Latent Variables.
17,606 Citations1991Clifford C. Clogg, Kenneth A. Bollen
Journal of MarketingThe Commitment-Trust Theory of Relationship Marketing
17,386 Citations1994Robert M. Morgan, Shelby D. Hunt
Journal of the Academy of Marketing ScienceOn the Evaluation of Structural Equation Models
15,750 Citations1988Richard P. Bagozzi, Youjae Yi
Multivariate Behavioral ResearchThe Scree Test For The Number Of Factors
13,510 Citations1966Raymond B. Cattell
Information Systems ResearchInformation Systems Success: The Quest for the Dependent Variable
10,615 Citations1992William DeLone, Ephraim R. McLean
A comprehensive taxonomy of the factors that contribute to information systems success is introduced and the many aspects of I/S success are drawn together into a descriptive model and its implications for future I/S research are discussed.
Journal of Marketing ResearchAn Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
5,855 Citations1988David W. Gerbing, James C. Anderson
An updated paradigm for scale development that incorporates confirmatory factor analysis for the assessment of unidimensionality is outlined, which involves embedding the unidimensional sets of indicators within a nomological network defined by the complete structural model.
Annual Review of PsychologyAttribution Theory and Research
2,589 Citations1980Harold H. Kelley, John L. Michela
Covariation: the ANOVA model shows similarity and contiguity in the environment and shows primacy in the context of knowledge hierarchy.
MIS QuarterlyThe Measurement of End-User Computing Satisfaction
2,416 Citations1988William J. Doll, Gholamreza Torkzadeh
An instrument which merges ease of use and information product items to measure the satisfaction of users who directly interact with the computer for a specific application is reported on.
CERN Document Server (European Organization for Nuclear Research)Multivariate Analysis: Methods and Applications
1,920 Citations1984William R. Dillon, Matthew Goldstein
Management ScienceIndividual Differences and MIS Success: A Review of the Empirical Literature
835 Citations1979Robert W. Zmud
This paper synthesizes the findings of empirical investigations of the manner in which individual differences impact MIS success and suggests those aspects which would benefit most from future research.
Management ScienceA Theoretical Assessment of the User-Satisfaction Construct in Information Systems Research
716 Citations1990Nancy Paule Melone
A review of the conceptual and theoretical limitations of the user-satisfaction construct's use as a measure of IS effectiveness and the evolution of the construct in the literature and the theoretical problems associated with its broader use is examined.
MIS QuarterlyDeterminants of Success for Computer Usage in Small Business
708 Citations1988William DeLone
Investigates the factors associated with successful computer use in small manufacturing firms and indicates that chief executive knowledge of computers and involvement in computer operations are vital to CBIS success.
Academy of Management JournalUser Attitudes and Management Information System Use.
567 Citations1979D. Robey
Management ScienceOrganizational Context and the Success of Management Information Systems
558 Citations1978Phillip Ein-Dor, Eli Segev
Human RelationsDeterminants of Employee Job Satisfaction: An Empirical Test of a Causal Model
515 Citations1993Augustine O. Agho, Charles W. Mueller +1 more
MIS QuarterlyOrganizational Characteristics and MIS Success in the Context of Small Business
514 Citations1985Louis Raymond
An empirical investigation designed to study the relationship between organizational characteristics and the success of MIS in the context of small business shows that several organizational computer-usage characteristics are significantly associated to MIS success.
MIS QuarterlyEvaluating Information System Effectiveness — Part I: Comparing Evaluation Approaches
475 Citations1980Scott Hamilton, Norman L. Chervany
Evaluation of system effectiveness in terms of a conceptual hierarchy of system objectives is examined, used to discuss problems in, and recommendations for, evaluating system effectiveness, and to compare MIS evaluation approaches.
OmegaUser acceptance of microcomputer technology: An empirical test
420 Citations1993Magid Igbaria
Behavioral intentions were found to be the determinants of user acceptance of microcomputer technology, and attitudes had a moderate effect on behavioral intentions.
Journal of Consumer ResearchCognitive Processes Used by Survey Respondents to Answer Behavioral Frequency Questions
339 Citations1987Edward Blair, Scot Burton
Journal of Management Information SystemsOrganizational Factors Affecting the Success of End-User Computing
297 Citations1986Paul H. Cheney, Robert I. Mann +1 more
This paper attempts to identify those variables that affect the success or failure of end-user computing within an organization using a conceptual scheme originally suggested by Ein-Dor and Segev.
MIS QuarterlyFactors Affecting Information Satisfaction in the Context of the Small Business Environment
290 Citations1988Ali Reza Montazemi
It was found that decentralization of the decision-making process tends to create a need for more effective CBIS, and end-user satisfaction as found to be higher in firms that were less centralized.
Management ScienceUser Satisfaction with Computer-Mediated Communication Systems
242 Citations1990Starr Roxanne Hiltz, Kenneth Johnson
To insure a successful implementation, managers must consider the "fit" between a CMCS and a particular work group.
Journal of Management Information SystemsTesting a Causal Model of End-User Application Effectiveness
157 Citations1991Donald L. Amoroso, Paul H. Cheney
The preliminary empirical evidence provides general support for most of the key relationships contained in the model, and it is suggested that managers invest time and money in improving organizational support of EUC where the immediate payoff may not be readily evident.
Journal of Management Information SystemsA Longitudinal Study of the Impact of Group Decision Support Systems on Group Development
153 Citations1990Laku Chidambaram, Robert P. Bostrom +1 more
Examination of the behavior of groups using a gdss over multiple sessions showed significant differences in development patterns between computer-supported groups and manual groups in terms of conflict management and degree of cohesiveness.
Journal of Management Information SystemsUsing Two Different Electronic Meeting System Tools for the Same Task: An Experimental Comparison
99 Citations1990George Easton, Joey F. George +2 more
This study compares two different ems software tools in a controlled experiment and found that one software tool produced better quality solutions to a combination creativity and intellective task, but the other helped generate more unique alternatives.
Communications of the ACMProductivity enhancement from computer-mediated communication: a systems contingency approach
92 Citations1988Starr Roxanne Hiltz
A systems contingency approach to social impacts of computing predicts that productivity enhancement will be a function of a complex interaction of social and technical systems.
Journal of Management Information SystemsEffective Management of End-user Computing: A Total Organization Perspective
25 Citations1989Carol V. Brown, Robert P. Bostrom
A two-cell model of EUC management effectiveness that synthesizes selected MIS and innovation management literature is developed and an exploratory investigation of the validity of the primary assumptions of this model is described.
Information Resources Management JournalEnd-User Computing Success Factors
23 Citations1990Abdulla H. Abdul-Gader
Information Resources Management JournalInformation Resources Management for End User Computing
19 Citations1988Phillip Ein-Dor, Eli Segev