Regional effects on customer satisfaction with restaurants
International Journal of Contemporary Hospitality ManagementPublished 4 July 2013
Ziqiong Zhang, Zili Zhang, Rob Law
Citations34
SJR quartileQ1
SJR score3.14
SNIP2.56
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Abstract
Purpose - The purpose of this paper is to examine how regional factors affect customer satisfaction in the food service sector. This is achieved through investigating the moderating effects on the most important attributes of restaurants.
Keywords
Business, Management and Accounting
Multilevel analysis techniques and applications
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