Applying Quality Improvement Principles to Achieve Healthy Work Organizations
The Joint Commission Journal on Quality ImprovementPublished 1 September 2001
François Sainfort, Ben‐Tzion Karsh, Bridget C. Booske, Michael J. Smith
Citations62
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TL;DR
A framework is proposed that links research on QI with research on HWOs in the belief that QI methods and interventions might be an effective means by which to create an HWO.
Abstract
Integrating QI techniques within the paradigm of the HWO paradigm will make it possible to achieve greater improvements in the health of health care organizations and the populations they serve.
Keywords
MedicineHealth ProfessionsBusiness, Management and Accounting
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